Consumers have the right to expect their personal information will be protected. At PlusOne Solutions, Inc. (“PlusOne”) we understand the sensitive nature of gathering personal information and have established safeguards to ensure your privacy rights are protected.
This policy covers personal, identifiable information that may be provided to PlusOne Solutions. This information may include consumer report data, professional and business licenses, certifications, insurances, and any other information about a customer’s current or former relationship with PlusOne Solutions or our clients (“Policy”). This Policy includes information provided to us, collected from you, and obtained about you from other sources. In addition, this Policy outlines our practices for collecting, using, maintaining, protecting and disclosing that information.
This Policy applies to information we may collect:
- Through our websites, such as the use of session cookies or persistent cookies
- In email, text or other electronic means between you and PlusOne
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertisings include links to this policy
- When you interact with our staff over the telephone or email
PROTECTING INFORMATION ABOUT YOU FROM OUTSIDE MARKETERS
PlusOne Solutions does not sell or share any customer information with marketers outside PlusOne Solutions who may want to offer you their own products and services. No action on your part is necessary for this benefit. In the event a service is identified that may interest a PlusOne Solutions’ customer, you will be notified of the service through various means, including a PlusOne Solutions e-mail or via our web-site. Upon receipt of an authorized consent, (electronic or written), the information you authorize will be released. In some cases, information will only be released with a signed written consent, such as information maintained in PlusOne Solutions’ screening solutions.
MAKING THE SECURITY OF INFORMATION A PRIORITY
Keeping personal and professional information secure is one of our most important responsibilities. We maintain physical, electronic, and procedural safeguards to protect customer information. Only selected employees are authorized to access customer information for business purposes only. All of our employees are bound by a code of ethics that requires confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code.
PlusOne Solutions only maintains customer information such as social security numbers, driver’s license numbers, full birthdates or other potential critical customer identifying information in our databases if required, and only in encrypted form. PlusOne Solutions may maintain some documents containing the above information as required by the Fair Credit Reporting Act or Federal Trade Commission retention policies. In this event, all forms are maintained in a secure environment and only authorized personnel are granted access. All other forms are immediately destroyed once the information is successfully transferred to the consumer reporting agency designated to complete your consumer report, as part of PlusOne Solutions’ screening services.
We collect and use various types of information to service your accounts, and manage our business and risks.
Customer Information is categorized in the following five ways:
Application Information — information you provide to us on applications and through other means. Examples include your name, address, phone number, e-mail, etc.
Consumer Report Information — information from a consumer report. Examples include your driving history, criminal and civil convictions, etc.
Professional Information — information you provide or that is provided by outside sources such as professional and business licenses, certifications, insurances, etc. required in the performance of your services by regulation, your customers or PlusOne Solutions’ clients.
Transaction and Experience Information — information about your transactions and account experience, as well as information about our communications with you. Examples include your payment history, credit card usage, IP or web browser information, and your inquiries and our responses.
Other General Information — information from outside sources, such as data from public records, that is not assembled or used for the purpose of determining your eligibility for a product or service.
MANAGING INFORMATION – DATA USE AND SHARING
We manage how and when information is shared with companies that work for us, companies you provide services for or to, and in other situations.
Managing information with companies that work for us
We may share any of the five categories of customer information outlined in this policy with companies that work for us, including companies located outside the United States. All companies that act on our behalf are contractually obligated to keep the information we provide to them confidential and to use the customer information we share only to provide the services we ask them to perform for you and us. These companies may include financial service providers such as payment processing companies and non-financial companies such as data processing or third party email service companies. These companies might assist us, for example, in processing your transactions, and fulfilling your service requests. We may share any of the five categories of customer information with companies that work for us in order to provide screening solutions support.
Companies you provide services for/to
With your consent (electronic or written), we may share any of the five categories or customer information with our clients who you select to provide services for and require the summary information.
Disclosing information in other situations
We also may disclose any of the five categories of customer information to credit bureaus and similar organizations and when required or permitted by law. For example, customer information may be disclosed in connection with a subpoena or similar legal process, fraud prevention or investigation, risk management, Homeland Security or the USA Patriot Act. We also may share any of the five categories of customer information outside PlusOne Solutions if we have your consent. You may have other privacy protections under state laws. We will comply with applicable state laws with regard to our information practices.
MAKING SURE INFORMATION IS ACCURATE
Keeping your account information accurate and up to date is very important and you may update your information at any time. You have access to your account information through various means, such as our web-site and in response to specific requests. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on our web-site. We will promptly update or correct any erroneous information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Please contact us if you have questions or feel that we have not handled information about you properly.
INDIVIDUAL CHOICE AND ACCESS TO PLUSONE SOLUTIONS
You have choices when it comes to how PlusOne Solutions shares and uses your information. You may request that PlusOne Solutions share, or not share, information about you and the requests and consents may come through any or all of the following methods of communication:
MAIL: PlusOne Solutions, 3501 Quadrangle Blvd. Suite 120, Orlando, FL 32817-8354
When you contact us, please be prepared to provide the following information for each individual:
First name, middle initial and last name
Address, city, state and zip code
Last four digits of social security number (i.e. xxx-xx-0549) – US applicants OR
Last four digits of driver’s license for Canadian applicants
Birth Month and Day (i.e. September 21 or 0921)
Telephone number (if applicable)
E-mail address (if applicable)
If any of these pieces of information change, please notify us to ensure your preferences are consistently honored. Each customer may tell us their preferences individually, or you may tell us the preferences for any other customers who are joint account owners with you. Once you have told us your preferences, we will continue to honor them. You do not need to take any further action.
COOKIES AND INFORMATION GATHERED VIA OUR WEBSITE
PlusOne Solutions may employ session or persistent cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the 'Cookies' folder on a visitor's hard disk and allow for PlusOne Solutions to remember the visitor. The cookies placed by the PlusOne Solutions server are readable only by PlusOne Solutions, and cookies cannot access, read or modify any other data on a computer.
PlusOne Solutions may gather information such as what kind of browser a visitor is on, what operating system they are using, their IP address, and their clickstream information (for example, which pages they have viewed and how long they have been there). PlusOne Solutions uses this information to understand its visitors, help us design our site to better suit user needs, to diagnose problems with our server and to administer our site, as well as to analyze trends and track user movements and visitor preferences and, with permission, to provide visitors with updates on the company and its products. Note that information is only gathered while the visitor is on the website in question. PlusOne Solutions monitors how a visitor arrives at the website, but cannot and will not gather information about other sites the visitor has been on. At times, PlusOne Solutions may ask for more specific contact information to be entered as a means of registration before accessing a certain part of the site.
Online Tracking/Do Not Track
PlusOne Solutions collects identifying information when you use certain PlusOne Solutions products or services, when you visit PlusOne Solutions web pages or microsite web pages. PlusOne Solutions also automatically receives and records information on our server logs from your browser, including your IP address, cookie information, time stamp (time page accessed and time spent per web page), as well as the specific pages you requested. The only time PlusOne Solutions, its partners, subsidiaries, agents, officers or employees would provide specific information to anyone is if required to do so by law, and even then only to the proper authorities.
We may revise this Policy from time to time. If we make any material changes to this Policy, the date of the most recent revision will be indicated below so you can determine if there have been any material revisions since your last visit. It will be available either on our website at www.plusonesolutions.net or sent to you directly through e-mail or USPS mail. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this policy to check for any changes. If you have questions or concerns regarding this Policy or our policy practices, please contact us at:
PlusOne Solutions, Inc.
3501 Quadrangle Blvd. Suite 120 Orlando, FL 32817
Effective date: June 2014
© 2014 PlusOne Solutions, Inc. All Rights Reserved