Roadside and Towing Operator Background Check

Creating Better Background Check Solutions

To Lower Total Costs and Reduce Risks within the Roadside Industry

There Are Over 100,000 Roadside Service Events Everyday Involving A Roadside Operator And A Consumer Of A Disabled Vehicle

Background check programs protect consumers and roadside drivers while mitigating operational, legal, and reputational risks for the roadside companies.

We understand the safety of your customers is your number one priority and a Background Check Program should be designed around that priority.

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Do your Tow Contracts Require your Employees to be Background Checked?

As a roadside assistance provider, ensuring the safety and security of your customers is paramount. Background screening is a crucial aspect of risk management, as it allows you to vet your employees and mitigate potential risks thoroughly.

We recently surveyed Roadside and towing industry operators and found:

• 59.79% of roadside servicers responded that all of their tow contracts require their employees to undergo background checks.

• 34.78% stated that some of their contracts require background checks.

• Only 5.43% stated that it is not a requirement today.

At PlusOne Solutions, we offer comprehensive background screening services that can help you meet the requirements of your contracts and maintain a safe and trustworthy, and efficient background screening process.

02/07/2023 – 02/18/2023 and 1,241 Respondents.

Background Check Programs In The Roadside Industry Are Already Common Expectation Today

19 out of 20 Motor Clubs or Plan Administrators Currently Require Some Level of a Background Check

“94.57% of survey respondents stated that all or some of their tow contracts required every roadside employee to have a valid background check on their Roadside Operators.

Unfortunately, not all Background Checks are created equal. Substandard checks, incomplete searches, or digital searches only can miss information that exposes Motor Clubs, Roadside Companies, and consumers to potential risks.

At PlusOne Solutions, we protect businesses and consumers by working with you to standardize requirements for the Roadside and Towing Industry.

1-in-3 Tow Contracts Require Roadside Companies to Purchase New Background Checks for The Motor Club

Requiring Roadside Companies to purchase multiple background checks for each employee increases costs for Motor Clubs and Roadside Companies.

The Primary Reason new background checks are requested is that many of the current background screens do not meet the Motor Club’s standards.

Defining a Roadside Industry Background Check Package ensures that all Background Checks meet common requirements and the depth and breadth of the data are comparable.

At PlusOne Solutions, our processors are experienced in not only reading a Consumer Report but also identifying the court and charge nuances which vary from state to state or court to court.

There Is A Growing Desire to Establish a Standard Roadside Industry Background Check

77.73% of all respondents stated that they would like to see a single, standard, and consistent employee background check that can be accepted by all Motor Clubs.

Whether you are thinking about Criminal Background Checks, Drug Testing, Driving Records, or Badging, each can be defined to create the right balance.

Creating a standard background check program allows the background check screening agencies to offer an all-inclusive price so that the cost of the background check is known upfront, regardless if the individual has lived in 1 location or 5 locations over the past 7 years. A benefit to Roadside Companies.

Keys to Defining a Common Roadside Industry Background Check Package

Components

Select the Components; SSN Verification, Indentify Check, Courts, Sex Offender Registries, etc.

Depth And Breadth

Determine how far back to search, 3, 5, or 7 years and current location, or all locations in last 7 years

Renewal Frequency

Define how frequently the drivers must renew their background check; no renewal, annually, or every 2 years.

Continous Criminal Monitoring

Establish if the program includes a daily check for arrests, bookings, or incarceration events that occur.

Is Continuous Criminal Monitoring Worth It?

A proactive complement to standard background checks, the Continuous Criminal Monitoring program is an FCRA-compliant service that provides near real-time alerts on U.S. arrest, booking or incarceration activity that occurs after the initial background check.

Criminal issues that occur between the regular screening renewals can often go undetected, and the ongoing monitoring allows organizations to see alerts on criminal activity that may occur, including DUI, assaults, theft, and more, which may increase the company’s risk and liability.

Establish Credibility with Electronic Badges

PlusOne Solutions Includes Free Electronic Badges with Every Successful background Check Content

In previous studies, one in five consumers did not feel safe when an unknown individual was providing service. Of that same group, 35 percent were still concerned about their safety even after the service person had left. Put your customers at ease with interactive badges and showcase your professionalism at the forefront of your business.

Badging and credentialing work. They provide peace of mind and identify your business as one that cares about the safety and security of its customers.

Using PlusOne Solutions’ badging and credentialing program CheckMyBadge, and your customer notification program, you can send this information electronically to the Customer before the driver arrives including an image of the driver. Then, Customers can verify the validity of the badge by simply using a smartphone to scan a QR code on the badge or logging onto CheckMyBadge.com.

8 out of 10 customers choose service companies who advertise their safe hiring practices.

Why Choose PlusOne Solutions

Working with industry stakeholders, PlusOne Solutions has helped identify and set common contractual compliance standards such as Insurance Requirements and Background Checks, benefiting all stakeholders and promoting professional companies. Previous successes include In-Home Service, Appliance Repair, Extended Product and Whole Home Warranty, and Final Mile Industries, PlusOne Solutions specializes in industries similar to the Professional Roadside and Towing industry, where Roadside Operators contract and provide their services to multiple Motor Clubs, Insurance Companies, Police Departments, and Municipalities.

What Our Customers Are Saying

PlusOne Solutions is a great partner for our service network and our administrative teams. In our multi-year relationship with PlusOne we have experienced a shared focus to provide our Consumer's piece of mind when service is needed. PlusOne ensures the service network and technicians have completed and up-to-date insurance policies, background checks, and drug screens. Our account manager is consistently proactive in her approach to communicating any pending changes in the screening landscape or legal requirements. PlusOne makes everything so effortless, my team has more time to focus on our other administrative processes. I am extremely thankful for the ongoing partnership.

Shannon M. McGuffey
Appliance Manufacturer

Over the years I have worked with several different screening companies however PlusOne Solutions has by far been the best to work with! Not only does PlusOne offer a variety of services, but they work expediently and accurately. If you have any questions, their team is always available and extremely knowledgeable. Their portal system is user friendly and ordering a background is just as easy. I also really appreciate the thoroughness in the searches performed. It allows for peace of mind knowing that all the I’s have been dotted and T’s crossed, especially in our industry where we are in customer’s homes on a daily basis. I am grateful we have built a relationship with PlusOne and look forward to a long partnership with them for years to come!

Deana Hernandez
Transportation/Trucking/Railroad

PlusOne Solutions is a great partner, we must have our Contracted Service Providers background screened before they are dispatched to a home, school, hospital and business offices etc. They provide their service in a timely manner, in addition to the screening they support us with document management. Our account manager is Carl, he is an excellent communicator and the whole team great to work with. I would recommend PlusOne Solutions for all your background screening and document management needs. Sincerely, Doug

Doug Henry
Appliance Manufacturer

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